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Phones Can Support a Lot More Than Just Verbal Conversations, It’s Time for Your Contact Center To Catch Up.

Journey is your one platform to unlock access to the full capabilities of a customer’s phone for delightful and secure interactions

Replace pincodes and security questions with biometrics

Bring your own mobile app and website into your calls and chats

Unlock access for your CC to request any smartphone capability

Remove your CC from the regulatory scope of PCI, GDPR & More

With Journey: If the Users’ Phone Can Perform It, the Business (Chat, IVR, Agent, RPA) Can Request It

interaction between agent and customer
interaction between agent and customer
Secure Transactions
interaction between agent and customer
Agent Authentication
interaction between agent and customer
Digital ID Verification
interaction between agent and customer
Biometric Customer Authentication
interaction between agent and customer
eSignatures
interaction between agent and customer
eForms
interaction between agent and customer
Outbound Campaigns

Journey’s identity platform and patented Zero Knowledge Network® establishes ultra high veracity identity of customers and employees. Easily deploy secure voice, digital, in-person interactions without exposing employees to sensitive information.

Journey’s innovative identity platform enables composable identity experiences that can be tailored to achieve the level of security and veracity desired for any given voice or digital interaction. Journey’s identity network applies cutting edge cryptography and privacy, for fast and secure data validation across all user endpoints and contact center channels.

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Across Devices, Channels and Departments

Journey’s Approach to Trusted Identity is Fundamentally Different

Our Tech
Our Security Model

Identity capabilities – like biometrics, encrypted data exchange or device data to name a few, can be easily mixed and matched to meet the common business challenges, solving for security, privacy, customer experience and deployment needs.

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Ensure only your employees are sitting in front of their screens

Agent

Crush contact center KPIs with faster call handle time, better security and an award-winning customer experience

Results

Identity verification and everyday authentication create ultra high veracity identity in voice, digital and in-person interactions

Customer

Passwords are annoying and dreadfully insecure. There’s a better way, and it’s easy for you and your customers.

Customer

Robocalling killed outbound campaigns, but Journey has a new way to establish trust upfront, increasing connect rates up to 10x

Results

Ensure only your employees are sitting in front of their screens

Agent

Crush contact center KPIs with faster call handle time, better security and an award-winning customer experience

Results

Identity verification and everyday authentication create ultra high veracity identity in voice, digital and in-person interactions

Customer

Passwords are annoying and dreadfully insecure. There’s a better way, and it’s easy for you and your customers.

Customer

Robocalling killed outbound campaigns, but Journey has a new way to establish trust upfront, increasing connect rates up to 10x

Results

Looking for additional ways Journey can transform your business?

Support Agent

Reach Out to Our Sales Team to Discuss Our Products & Solutions

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